Our COVIDsafe Plan
In addition to our standard Terms and Conditions, the following COVID-19 Vaccination Requirements are currently in effect. By purchasing a ticket to an event at The National Theatre Melbourne, you agree to abide by these additional Terms and Conditions.
Note: Information on this page is current as of 22 April 2022. It is subject to change at any time dependent on Victorian Government health advice.
- From Friday 22 April 11.59pm, in line with Victorian Government health guidelines, patrons of The National Theatre Melbourne will no longer be required to check-in or provide their vaccination status upon entry.
- Being COVID-safe is a shared responsibility and we ask that you and each member of your group make a reasonable assessment of your health before attending the theatre.
- If you have any COVID-19 symptoms, including fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, and loss of sense of smell or taste, please do not attend the performance. If you are unable to attend for this reason, upon request and receipt of proof of a COVID test, your ticket will be refunded to your account.
- It is strongly recommended that face masks be worn by patrons at The National Theatre Melbourne, as physical distancing within the venue and during performances is difficult to maintain. Our staff will be wearing face masks for your protection.
How we are Performing Safe
We are excited to welcome you to The National Theatre, Melbourne to enjoy live performance once more; we have missed you!
Our primary focus is to keep our community safe.
In order to have a COVIDSafe 2022, The National Theatre is implementing a range of measures to look after everyone.
What we’re doing at The National Theatre
A COVIDSafe plan has been implemented at The National Theatre in accordance with the Victorian Government’s guidelines. We want to ensure that all aspects of your experience are consistent with public health expectations.
Our COVIDSafe plan references several sources including: Victorian Government COVIDSafe Plan, Live Performance Australia, VAPAC and Creative Victoria
- Wearing a mask is strongly recommended for all patrons, unless eating or drinking
- Patrons have the option to either print out your tickets at home or display your ticket on your mobile phone to show to our ushers to gain entry.
- Enhanced high-touch and theatre and foyers cleaning
- Physical distancing recommended within theatre and all queues
- Sanitiser stations throughout the theatre
- Cashless transactions
If you receive a positive COVID-19 test after having visited The National Theatre Melbourne, please contact us immediately on 03 9534 0221 or via firstname.lastname@example.org so we can quickly respond.
In accordance with current public health requirements, it is strongly recommended that patrons wear a mask at all times while indoors, unless eating or drinking. Our team members will be wearing face masks for your safety. If you do not have a mask, we can provide one free of charge.
We are implementing queue management modelling principles to ensure that the appropriate physical distancing is adhered to throughout the theatre, foyers, bathrooms and at the Bars.
The Bars will be card-only to mitigate the risk of transmission of COVID-19.
We will also be implementing queue management modelling and principles, sanitiser stations and floor markings to assist with direction and movement. Our trained food & beverage staff will work with an enhanced focus on hygiene during service.
Enhanced hygiene practices will be encouraged including the use of sanitiser stations and regular spot cleaning of high touch surfaces. We will have hand sanitiser stations throughout the foyers to ensure they are easily accessible for all patrons. Our enhanced hygiene practices will be heavily promoted and managed through signage, timely communication and support from the friendly FOH team.
We will have enhanced high-touch point surface cleaning, conducted at regular intervals by a dedicated Hygiene Team. High-touch areas such as handrails, door handles, bathrooms will be disinfected before the audience arrives, once the audience has taken their seats, after the interval, and once the audience has departed the building.
Digital tickets (also known as mobile tickets) replace traditional paper tickets.
Digital tickets not only contain all functional and operational requirements such as seat details, and entry details, but also the ability to include other relevant and important information.
Most importantly, having digital tickets allows for The National Theatre Melbourne to operate within COVIDSafe guidelines, including by delivering robust contact tracing and reducing shared touch items. As part of our COVIDSafe plan, all patrons should hold their own tickets on their (or their guardian’s) mobile devices.
Patrons have the option to either print out your tickets at home or display your ticket on your mobile phone to show to our ushers to gain entry.
To mitigate the risk of close contact and shared touch items, The National Theatre will have only cashless transactions during this time.