Our COVIDsafe Plan


In addition to our standard Terms and Conditions, the following COVID-19 Vaccination Requirements are currently in effect. By purchasing a ticket to an event at The National Theatre Melbourne, you agree to abide by these additional Terms and Conditions.

Note: Information on this page is current as of 19 November 2021. It is subject to change at any time dependent on Victorian Government health advice.

  • In line with current State Government directions, for all events from Friday 19th November 2021 onwards, all staff, artists/performers and patrons aged over 12 years and 2 months are required to be fully vaccinated or have a valid medical exemption as a condition of entry to The National Theatre Melbourne and its venues.
  • Upon arrival, patrons will be asked to verify their vaccination status at the point of entry. We highly recommend you download the Service Victoria app and link your COVID-19 digital certificate to ensure a smooth check-in. For more information on how to do this, click here.
  • Acceptable forms of proof of vaccination status include:
    • COVID-19 digital certificate via the Service Australia app
    • COVID-19 digital certificate saved to a smartphone wallet
    • Printed copy of COVID-19 digital certificate together with a valid photo ID
    • Printed copy of immunisation history statement together with a valid photo ID
    • Proof of medical exemption together with a valid photo ID
  • Patrons who are unable to provide proof of their vaccination status or exemption certificate will not be permitted entry to The National Theatre Melbourne.
  • Patrons who do not comply with these terms and conditions will not be entitled to a refund or exchange of their tickets.

How we are Performing Safe
We are excited to welcome you to The National Theatre, Melbourne to enjoy live performance once more; we have missed you!

Our primary focus is to keep our community safe.

In order to have a COVIDSafe 2021 The National Theatre is implementing a range of measures to look after everyone.

What we’re doing at The National Theatre
A COVIDSafe plan has been implemented at The National Theatre in accordance with the Victorian Government’s guidelines. We want to ensure that all aspects of your experience are consistent with public health expectations.

Our COVIDSafe plan references several sources including: Victorian Government COVIDSafe Plan, Live Performance Australia, VAPAC and Creative Victoria

  • Wearing a mask is recommended unless eating or drinking
  • Patrons have the option to either print out your tickets at home or display your ticket on your mobile phone to show to our ushers to gain entry.
  • Enhanced high-touch and theatre and foyers cleaning
  • Physical distancing recommended within theatre and all queues
  • Sanitiser stations throughout the theatre
  • Cashless transactions

If you receive a positive COVID-19 test after having visited The National Theatre Melbourne, please contact us immediately on 03 9534 0221 or via venue@nationaltheatre.org.au so we can quickly respond.


To minimise the audience density and face-to-face contact we are introducing extensive COVIDSafe signage throughout the theatre and foyers to remind everyone onsite of physical distancing requirements, implementing floor markings, as well as ensuring this is supported and facilitated by our workforce.  

In accordance with public health requirements, masks must be carried with you. While wearing masks indoors is not mandatory, it is encouraged where physical distancing is not possible. Our team members will be wearing face masks for your safety.

We are implementing queue management modelling principles to ensure that the appropriate physical distancing is adhered to throughout the theatre, foyers, bathrooms and at the Bars.

The Bars will be card-only to mitigate the risk of transmission of COVID-19.
We will also be implementing queue management modelling and principles, sanitiser stations and floor markings to assist with direction and movement. Our trained food & beverage staff will work with an enhanced focus on hygiene during service.

Enhanced hygiene practices will be encouraged including the use of sanitiser stations and regular spot cleaning of high touch surfaces. We will have hand sanitiser stations throughout the foyers to ensure they are easily accessible for all patrons. Our enhanced hygiene practices will be heavily promoted and managed through signage, timely communication and support from the friendly FOH team.

We will have enhanced high-touch point surface cleaning, conducted at regular intervals by a dedicated Hygiene Team.  High-touch areas such as handrails, door handles, bathrooms will be disinfected before the audience arrives, once the audience has taken their seats, after the interval, and once the audience has departed the building.

Contact tracing details of patrons will be collected, and stored via our secure digital ticket database in satisfaction of DHHS guidelines and in accordance with privacy laws and obligations; please see our Privacy Collection Notice for more details. Patrons will also be required to use our QR code ‘check-in’ upon entry.

All patrons must ‘check-in’ for contact tracing purposes. Patrons will be able to use their mobile phones to provide their details via a secure system and QR codes.  At the National Theatre we are using the Victorian Government QR system. We recommend that you download the Government QR App prior to attending the theatre to speed up your QR code check process. All Data is stored for 28 days after which it is automatically deleted. We will not disclose or share your data with any third party during that period, except if requested from DHHS.

Digital tickets (also known as mobile tickets) replace traditional paper tickets.
Digital tickets not only contain all functional and operational requirements such as seat details, and entry details, but also the ability to include other relevant and important information.

Most importantly, having digital tickets allows for The National Theatre Melbourne to operate within COVIDSafe guidelines, including by delivering robust contact tracing and reducing shared touch items. As part of our COVIDSafe plan, all patrons should hold their own tickets on their (or their guardian’s) mobile devices.

Patrons have the option to either print out your tickets at home or display your ticket on your mobile phone to show to our ushers to gain entry.

To mitigate the risk of close contact and shared touch items, The National Theatre will have only cashless transactions during this time.